Refund Policy

Effective 24 October 2026

1. Why we don't refund

A licence gives you working software and the full set of documentation, ready to use straight away. The moment it's delivered, you have all of it. Software can be copied and settings, once read, stay read, so there's nothing that can be handed back.

That's why the decision point comes before payment: a month with every feature on, your charts, live prices. If it isn't for you, don't buy it.

2. What counts as delivery

Delivery is complete when we send the licence file in our Telegram or WeChat chat, or bind your trading account on our side, and tell you it's ready. Whether you then download, install or run it doesn't change that.

3. No refund in any of these cases

1. You change your mind or stop wanting to use it.
2. You lose money, or your results, win rate or drawdown don't match the backtests or the videos. A backtest is a simulation on past data and says nothing certain about the future.
3. Your broker, trading platform, internet connection or computer fails and orders aren't placed or go wrong.
4. You switch trading account, broker or computer. Whether the licence can be moved depends on the licence terms confirmed before payment.
5. You stop a quarterly licence part-way through, or don't use up a yearly or lifetime licence. Unused time isn't refunded.
6. We later change prices, run an offer or release a new version.
7. The licence is switched off because it was transferred, shared, cracked or otherwise used against the licence terms.
8. The software wasn't installed or set up as the documentation describes, or settings were changed badly.

4. Statutory cooling-off periods

Chinese consumer law (Article 25 of the Consumer Rights Protection Law) excludes downloaded software and other digital goods from the 7-day no-reason return.

If you're a consumer in the EU, the UK or another place with a cooling-off period for digital content: by asking us to deliver your licence right away, you agree that delivery starts immediately and you accept that you lose the right to cancel once it has been delivered.

We send you a link to this page in the chat before you pay. Pay only after you've read it and said yes.

5. When it's on us

These cases mean we didn't deliver, or the software itself is at fault. The no-refund rule doesn't cover them:

1. If we haven't delivered your licence within 5 working days of payment, you can ask for your money back in full.
2. If you paid twice or paid too much, we return the extra.
3. If, in a setup that meets the documented requirements, a defect in the software stops it activating or running, we'll fix it within 15 days of your report. If we can't, we refund what you paid for that licence.

Nothing in this policy limits rights you have under mandatory consumer law where you live.

6. How refunds are paid

Refunds under section 5 go back through the original payment channel, for the amount we actually received. Transfer fees and cross-border charges aren't refunded. Crypto is returned in the same coin and quantity that reached us, to the address it came from. The licence is switched off once the refund is made.

7. Chargebacks

If, after delivery, you go to your bank or payment provider for a chargeback or reversal without talking to us first, we'll switch the licence off straight away and send the provider our delivery record. If something's wrong, message us first: Telegram @up9933, WeChat up98999.

8. Free trial

The 1-month trial costs nothing and switches itself off at the end, so there's nothing to refund.